The COVID-19 protocol includes but is not limited to
The COVID-19 protocol that we have put in place at Les Chambres Guesthouse is for the safety and reassurance of staff and guests.
The COVID-19 protocol includes but is not limited to:
Screening of guests on arrival has become necessary in accordance with the national state of disaster pronounced by President Cyril Ramaphosa on 15 March 2020. Therefore, in order to prevent an infected person from checking into the guesthouse guests will be required to:
• complete and sign a questionnaire on-line • allow their temperature to be scanned with a thermal scanner
If a guest’s temperature falls within the normal range and they do not show any symptoms they will be required to sanitise their hands and proceed to check-in.
If a guest’s temperature is high (actual temperature at screening should not exceed 37.5 degrees Celsius) and/or they have symptoms of the virus they will be disallowed to check-in and will be referred to a medical facility.
Educating staff (ongoing) on what the virus is; where the disease outbreak began; ways in which it is transmitted; symptoms to look out for; and daily measures to prevent contamination and spread of viruses in personal, operational and guest spaces.
Staff hand sanitisers (alcohol based) have been rolled in all areas of the guesthouse.
Guest hand sanitisers (alcohol based) are placed in easy reach of guests in public areas as well as each room of the guesthouse with a notice encouraging regular use.
Personal hygiene is being reiterated, including the importance of washing hands frequently and thoroughly; avoiding touching eyes, nose and mouth; practicing respiratory hygiene (sneezing and coughing into a tissue that is safely discarded or the crook of the elbow), and avoiding touching one’s face.
Regular routine cleaning of public areas
Protective wear such as protective gloves (and face masks as required) are issued to all staff.
Avoiding close contact with anyone who is coughing, sneezing and feverish. Anyone showing symptoms of respiratory illness to be reported to the hotel’s general manager for further action to take place, such as contacting the NICD hotline.
Breakfast serving standards have been reviewed and a normal serving menu will be available at the guesthouse.
Check-In: Every individual before arriving at the guesthouse, will receive a questionnaire to be completed as part of our screening measures put in place.
All items on the front desk (pen, registration form and room key card) and the receptionist’s hands are sanitised, in front of the arriving guest, prior to any guest interaction. Guests are required to sanitise hands and credit cards, prior to interaction. The speed point machine is sanitised before and after every use. No cash will be accepted during this time. Credit card and cleared EFT payments only.
Room cleaning: The hotel staff clean each room every two days and exchange linen every three days.
Where guests have checked out, departed rooms are cleaned and sanitised.
Laundry: Linen and terry (towels) are washed on the hottest wash cycle at 80°C. All the linen is ironed on a hot setting. Towels are tumble-dried until fully dry and hot enough to kill any potential viral matter.
Food and Beverage: The sale or public consumption of liquor during the national lockdown is strictly prohibited in line with the Disaster Management Act of 2002.
Meals are delivered to the hotel fully prepared and packaged. Used crockery and cutlery are placed in the dishwasher and washed at the highest temperature as per FCS standard.
Delivery and acceptance of goods: All goods are received outside the hotel and delivery personnel are not allowed to enter the hotel under any circumstances. Following receipt of goods, the packaging is sprayed and wiped down with Polycide and left for a minimum of five minutes before packaging is opened.
All surfaces that come into contact with delivered goods must be sanitised immediately.
Should you require any additional information on our protocol that has been put in place you can contact the Guesthouse on +27213006202 or +27724825909 or email us on [email protected]
Peter Weideman – General Manager
Residence Vive La Vie Pty Ltd t/a Les Chambres Guesthouse
3 Berg Street, Franschhoek, South Africa, 7690
Vat: – Co reg: 2016/324331/07